Unconventional Leadership: Rethinking Influence in 911 and Public Safety

Abstract

Unconventional Leadership: Rethinking Influence in 911 and Public Safety examines how modern challenges in emergency communications demand a new kind of leadership built on influence, adaptability, and authenticity. As technology evolves and workforce dynamics shift, traditional authority-based models no longer meet the needs of today’s complex environment. Unconventional leadership focuses on purpose, empathy, and innovation, empowering individuals at every level to lead with courage and clarity. Ultimately, it calls for leaders who redefine what it means to serve, transforming uncertainty into opportunity and shaping the future of public safety through humanity and heart.